Refund Policy

Overview

At AccountsUp, we are committed to providing reliable accounting, GST, income tax, business registration, and advisory services. This policy explains what you can expect if you're dissatisfied, and how refunds work across our two billing models: subscription plans and as-and-when (pay-per-service) engagements.

A. Subscription Plans

Monthly subscriptions

If you're dissatisfied with our service within the first 30 days of a monthly subscription, contact us. We'll do our best to resolve the issue or offer a workaround. If you're still unhappy, we will issue a full refund for that month and downgrade or close your subscription.

Annual subscriptions

We don't require an annual commitment to use our services — it's optional, offered at a discount over monthly pricing. If you're dissatisfied at any point during your first 45 days on an annual subscription, reach out. We'll do our best to resolve the issue. If you're still dissatisfied, we'll issue a full refund and downgrade or close your subscription.

Beyond the initial 30/45-day window, if we discontinue or materially break a feature that was available at signup and fail to fix it or offer a satisfactory workaround within a reasonable time, we will issue a prorated refund for the remaining part of your contract.

Partial downgrade of annual subscription

If you reduce user licenses, downgrade your plan, or remove an add-on during an annual subscription, you will receive credit as a subscription extension for the unused portion, calculated as:

Auto-renewal

Subscriptions renew automatically until cancelled. We'll email you before each renewal with the amount to be charged, and again after renewal with a receipt and the next renewal date. If you forget to cancel, you may still request a full refund within 5 business days of a monthly renewal or 15 business days of an annual renewal. Requests after these windows, including prorated requests, will not be processed.

B. As-and-When (Pay-Per-Service) Engagements

Many of our services — such as GST return filing, income tax return filing, business registration, and one-off advisory assignments — are billed per engagement rather than by subscription. For these:

• Before work begins: If you cancel before we start work on your engagement, you are entitled to a full refund of fees paid, minus any payment gateway charges already incurred.
• Work in progress: If you cancel after we have begun work (e.g., document review, draft preparation, filings initiated) but before completion, a prorated refund will be issued based on the work actually completed, at our reasonable assessment.
• Work completed and filed/submitted: Once a return, application, or filing has been submitted to a government portal or authority (e.g., GST Network, Income Tax Department, Ministry of Corporate Affairs) on your behalf, that portion of the engagement is considered complete and is non-refundable, as the service has been rendered and, in many cases, cannot be undone.
• Statutory/government fees: Any government fees, stamp duty, challans, or statutory payments made to a government department or portal on your behalf are non-refundable once paid, regardless of the outcome of your engagement with us.
• Dissatisfaction with advisory work: If you're unhappy with the quality of advisory or consulting work delivered, contact us within 7 days of delivery. We will review the concern and, where we agree corrective work is warranted, will rework the deliverable at no extra cost or offer a partial refund for the disputed portion, at our discretion.

C. Exceptions to This Policy

No refund (full or prorated) will be issued if:

• Your account or engagement is terminated due to violation of our Terms of Service, including fraud, misrepresentation of documents/information, or illegal activity;
• The delay or issue arose from incomplete, incorrect, or late information/documents provided by you;
• The service has already been submitted to or accepted by a government authority, as noted in Section B above.

How to Request a Refund

To request a refund, contact us with your engagement/subscription details:

AccountsUp
Email: info@accountsup.in
Phone: +91 93555 11935
Website: www.accountsup.in
Address: Third Floor, Flat/Door/Block No. 28, 29A, Block-A, Sultanpur, South District, Delhi — 110030, India

We aim to review and respond to refund requests within a reasonable timeframe and will keep you informed at each step.